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Welcome to Honest Kitchen Concierge™
Would you like your Honest Kitchen natural dog or cat food delivered at a frequency of your choice, so you don’t have to think about it? If you order from us online on a regular basis, Concierge is a special recurring delivery service that can make life a little easier! Sign up now!
(Concierge replaces our old Autoship system. Concierge is a bright, shiny new ‘club’ for customers who like to get their orders shipped but prefer not to worry about it day to day).
How Does It Work?
When you sign up for Honest Kitchen Concierge™ you’ll receive a special dedicated email and direct line for Chris, our Customer Service Person Extraordinaire, who will personally set up your recurring order in our system and be available to amend or pause your shipments at any time, at a moment’s notice*.
Going on vacation? No problem! Just contact Chris and he’ll take care of everything behind the scenes so your shipments resume when you get back. He can even have your orders shipped to a different address while you’re away, if you need them temporarily sent to a vacation home or pet resort.
Getting a new pup? Chris can amend your order so you get some extra puppy food when you need it – and transition to an adult formula when you give the say-so!
Concierge isn’t just a personalized service for orders! As a Concierge customer, you’ll also get these great perks:
- 10% discount off all full-priced recurring orders
- *Free treats on your pets’ birthdays (Up to three pets per household)
- An invitation to try brand new products before they’re offered to the public, and give pre-market product reviews
- An opportunity to participate in online focus groups to provide feedback on new packaging concepts, ad campaigns or products
*Free Cookies for Pets’ Birthdays – Our default treats are Pecks cookies for dogs and Wishes pure haddock treats for cats. Please let us know if these are not acceptable as birthday treats for your pup or kitty for any reason, and we will change yours to something else that is!
Join Concierge Now!
Just complete the concierge registration form, and Chris will contact you to take care of everything.
Note: Concierge customers will receive priority status for any order changes or other needs, during normal business hours. Requests made after hours, during holidays or at the weekend will be handled first, as soon as the office opens. We’re sorry, but the 10% Concierge discount is not available for customers already receiving special pricing through one of our other programs such as our Breeder Program (however all other perks are still included).