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Welcome to Honest Kitchen Concierge™

Would you like your Honest Kitchen natural dog or cat food delivered at a frequency of your choice, so you don’t have to think about it? If you order from us online on a regular basis, Concierge is a special recurring delivery service that can make life a little easier! Sign up now!

How Does It Work?

When you sign up for Honest Kitchen Concierge™ you’ll receive a special dedicated email and direct line for Chris, our Customer Service Person Extraordinaire, who will personally set up your recurring order in our system and be available to amend or pause your shipments at any time, at a moment’s notice*.

Honest Kitchen Concierge staff, Chris

Going on vacation? No problem! Just contact Chris and he’ll take care of everything behind the scenes so your shipments resume when you get back. He can even have your orders shipped to a different address while you’re away, if you need them temporarily sent to a vacation home or pet resort.

Getting a new pup? Chris can amend your order so you get some extra puppy food when you need it – and transition to an adult formula when you give the say-so!

Concierge isn’t just a personalized service for orders! As a Concierge customer, you’ll also get these great perks:

  • 10% discount* off orders (on full-priced recurring Concierge orders)
  • Loyalty program benefits including free box of food for every 12 boxes purchased
  • **Free treats on your pets’ birthdays (Up to three pets per household)
  • An invitation to try brand new products before they’re offered to the public, and give pre-market product reviews
  • An opportunity to participate in online focus groups to provide feedback on new packaging concepts, ad campaigns or products

Join Concierge Now!

The Club is only $25 to join and this is a one-time fee. Upon signing up, you will receive an exclusive coupon book containing $25 worth of coupons for personal use or to pass out to friends. These coupons are valid at your local Honest Kitchen retail store(s) only. To sign up, please fill out this form, and Chris will contact you to take care of everything.

Concierge customers will receive priority status for any order changes or other needs, during normal business hours. Requests made after hours, during holidays or at the weekend will be handled first, as soon as the office opens.

*The Honest Kitchen reserves the right to terminate, discontinue or modify the perks and/or discounts associated with the Concierge Program at any time, with or without notice, and at its sole discretion. We’re sorry, but the 10% Concierge discount is not available for customers already receiving special pricing through one of our Ambassador programs, or during company promotions (however other program perks will still be available during such promotions).

**Free Treats for Pets’ Birthdays – Our default treats are Pecks cookies for dogs and Wishes pure haddock treats for cats. Please let us know if these are not acceptable as birthday treats for your pup or kitty for any reason, and we will change yours to something else that is!