Return Policy

Buy with confidence: our satisfaction guarantee! If you’re not completely happy with your purchase, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price. We will send you a free return shipping label and RMA # for all authorized returns on orders made in our online store.

We are not able to accept any returns more than 30 days after the original purchase date, except at the discretion of our customer service team. Re-stocking or return processing fees may be applied, and return shipping costs will not be covered, on any returns made after 30 days. Sorry, but we are not able to accept any returns on expired products.

If you purchased directly at in the past 30 days:

  • Please email or call us at 1-866-437-9729 to request an RMA# and free return shipping label.
  • Ship the product back to us in its original packaging, using the free shipping label provided.
  • We will credit the payment method originally used to make the purchase, or send you a refund check, if you prefer.
  • Please allow 2 weeks for your return to be processed. Some payment methods take longer than others for the refund to show up, after it has been issued by us.
  • Refunds will be issued for the item’s actual purchase price. Unfortunately we are not able to refund original shipping charges.

If you purchased from one of our authorized resellers in the past 30 days:

  • Please contact that reseller directly to arrange your return.
  • The Honest Kitchen will credit the reseller’s account once the return has been processed.

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    "Pet food good enough to eat - literally. " - New York Times

    "Made with 'human food grade ingredients' but intended for dogs & cats." - The Wall Street Journal

    "Pets deserve human grade meals too." - The Huffington Post