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Shipping FAQs

How long will it be before I receive my order?
Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
Can I expedite my shipping?
Do you ship internationally?
Do you ship to PO Boxes or Military APO/FPO addresses?
How are orders shipped and delivered to Alaska, US Territorries, and Hawaii?
How can I track my order?
Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
Oh no! I accidentally placed my order with the incorrect shipping address. What should I do?
What are the shipping charges for returning an order?
What are your shipping costs?
Do you have free shipping?
What days do you ship?


How long will it be before I receive my order?

For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.

Expected Delivery Times
Shipping Times
*For same day shipping, all orders must be placed before 8 a.m. PST. Please allow 1 additional business day for delivery for orders placed after 8 a.m. PST.

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Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?

We're sorry! Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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Can I expedite my shipping?

Expedited orders placed before 8 a.m. PST on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

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Do you ship internationally?

We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses at this time.

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Do you ship to PO Boxes or Military APO/FPO addresses?

Shipments can be sent to both PO Boxes and Military APO/FPO addresses via USPS Priority Mail. Please allow additional time for orders shipped to these addresses.

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How are orders shipped and delivered to Alaska, US Territorries, and Hawaii?

The packages are sent via USPS Parcel Post. USPS Parcel Post can take 4-5 weeks for arrival to these locations. Please allow additional time for orders shipped to these addresses.

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How can I track my order?

Once an order has shipped out, we will send you an email with the tracking number. Just copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.

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Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!

Sorry! We are unable to modify any order after it has been placed online. Please call our Customer Service Department at 1-866-437-9729 for further assistance.

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Oh no! I accidentally placed my order with the incorrect shipping address. What should I do?

Please call our Customer Service Department at 1-866-437-9729 and they will be able to help you.

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What are the shipping charges for returning an order?

If you’re not completely happy with your purchase, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price. We will send you a free return shipping label and RMA # for all authorized returns on orders made in our online store. View our return policy here.

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Will I have to sign for my package?

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

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What are your shipping rates?

Please click here to view our shipping rates.

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Do you have free shipping?

We offer free shipping for orders over $95.00 dollars and delivered within the contiguous USA. Sorry Hawaii, Alaska and U.S. Territories (You already live in paradise, what more do you want?!).

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What days do you ship?

We ship Monday through Friday. We need the weekends to spend with our 2 and 4 legged families. We don't ship on these holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.

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