Meet Missy, Honest Kitchen Product Specialist

In honor of National Customer Service Week, we’re introducing you to our amazing Customer Service Team so you can get to know the faces and names behind the phone calls and emails.

Second up is our Product Specialist Missy!

Where you are from:

I am from Chicago. Well suburbs of Chicago….

If you were a dog what kind would you be?

According to the Buzzfeed quiz I just took… I am a Great Dane, but I would have to disagree. I think I would be Golden Retriever/Pit Bull mix because I’m loyal, goofy and I have a little bit of sass up my sleeve

How long have you been with The Honest Kitchen?

I have been working at THK for almost 3 years!

What is your first experience with The Honest Kitchen?

Previous to THK, I worked at a Mom and Pop pet food shop; that is where I was introduced to THK. I had been feeding Waylin (my trusty Beagle) raw for some time when I had to have back surgery. My mom was in town taking care of me while I was recovering, and didn’t want to do all the thawing and sanitizing that comes with raw. So, I bought a box of Love for her to feed to Waylin. It was such a hit and so easy to feed, we never looked back!

What is your favorite customer service story?

It’s hard for me to pick just one! I have so many stories: heart filled thank you notes, pictures and videos of THK pups and the strangest questions I have ever heard (Can possums eat your food? What?). I think my favorite story was when I was sent a hand-written letter from one of my regular customers. We had connected because both our dogs had a similar medical diagnosis and she took the time to write a thank you for the time I spent on the phone with her and included well wishes for my pup. She also sent along a little magnet to hang on my fridge that says, “Sometimes your best friend is furry”. It’s still on my fridge two years later and reminds me of the importance of my job.

How many pets do you have?

2! I have a 9 year old Beagle mix, Waylin, and a Beta fish, Walder Frey. He’s just as cutthroat as his namesake, for all of you Game of Thrones fans…

What are a few fun facts that you’d like to share with The Honest Kitchen universe?

  • I am a part of a musical improv team.
  • I used to train polo horses in college.
  • I stalked THK for 1 year before they hired me.
  • Even more of a fun fact, they didn’t know I stalked them until they read this, right now… job status pending…

Meet the Author: Brandy Vachal

Brandy Vachal Moore is a dog mom to three pint-sized dogs: Donnatella the Maltese, Ernie the Yorkie-Maltese mix and Rico the Chihuahua. When she’s not defending her personal space from three dogs who know no boundaries. Brandy enjoys anything fitness related, traveling, hiking, and being outdoors in the San Diego sunshine. She loves all things social media and journalism and has worked for The Honest Kitchen for the past 5 years.

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