Temporary Product Shortages
We’re incredibly sorry for any frustrations you’re experiencing due to product outages. We know how hard it can be to find the right food for your pet and how challenging it is when it is out of stock. Please know we are doing everything in our power to increase production to meet current demands.
In addition to the unprecedented demand for our products, we’ve been faced with challenges across our supply chain due to Covid-19. Like many brands across multiple industries, we’re not immune to raw material shortages, labor issues, and logistical delays you’ve likely seen from other companies as well.
Here is what we are doing to solve the issue:
- Establishing and executing efficiencies within our own operations and supply chain to address production capacity.
- Working diligently with our long-term suppliers and establishing new partnerships to ensure we have consistent access to high-quality ingredients necessary to produce Human Grade products.
- Actively building a new state-of-the-art Whole Food Clusters facility to help meet the growing demands of Clusters.
- Investing in additional capacity for our dehydrated foods, which will shore up consistent increased supply now, and well into the future.
We are likely to see continuing intermittent product shortages for the next few months as we normalize our supply chain and make the necessary capacity improvements to compensate for the unexpected, increased product demand. We’re committed to making the highest quality products and refuse to take any shortcuts that could compromise our product integrity.
Again, we are very sorry for the problems these issues are causing. We encourage you to look for alternative sizes if your regular size is out of stock and reach out to our customer support team if you have any questions. There is light at the end of the tunnel, and we greatly appreciate your patience during these challenging times. Thank you for being an Honest Kitchen customer!