An Update on Inventory & Shipping

Dear Customers,

As you have likely noticed, we’re still working through some significant inventory challenges, which are affecting product availability in stores and online, and we wanted to keep you updated on the situation. 

We completely understand the frustration and disruption that these issues cause for your pets, in particular those with special dietary needs, as the product shortages are affecting our own pets, too. We want you to know that we are doing everything in our power to restore product volumes to normal levels and to make sure our finished goods are distributed as efficiently and as fairly as possible across our distribution channels. The shortages are caused by a ‘perfect storm’ of unprecedented demand, raw ingredient delays, labor shortages in the supply chain, and transportation challenges that are outside our direct control. 

Since our foods are 100% human grade, we are reliant entirely on the human food supply chain and you may have observed other human food outages when you shop for your own groceries. We also have quality standards in place that mean we never stockpile mass quantities of ingredients or spot-buy ingredients on commodities markets like many conventional pet food companies: measures that may risk compromising quality. 

While we do expect inventory challenges to continue over the next few months, we have made significant progress. Our new human grade production facility is now open and fully operational, which should help us better meet the demand for our Whole Food Clusters in the coming months. Our dehydrated production facility is also expanding, with increased production capabilities starting in early 2022.

We feel strongly that our foods are the highest-quality option on the market, and we’re working as hard as we possibly can to get it back on shelves so pets who rely on our foods can get the taste, quality and nutrition they deserve back into their bowl.

In addition, as with other brands, customers are likely seeing longer shipping times than usual, with some orders taking between 12-14 business days to be delivered. All shipping partners (including our partner, FedEx) have experienced unprecedented delays while navigating labor shortages, protecting their employees’ health and safety, increased costs, and more. 

While we want to get your pet’s food to you as quickly as possible, we recognize that these partners are doing everything in their power to both keep their employees safe and ship products on time. For this reason, we recommend customers place their orders two weeks in advance of when they expect to need it.

We are incredibly sorry that we’re still facing these challenges, and regret the disruption that’s being caused to you and your pets. We encourage you to look for alternative sizes if your regular size is out of stock. Additionally, if your pet does not require a restrictive diet, we encourage you to consider a rotational diet, which also has several health benefits to your pet. 

We will continue to keep you informed as updates become available. Thank you again for being an Honest Kitchen customer. We truly appreciate your patience and continued support as we work through this.

Meet the Author: Lucy Postins

Lucy Postins is founder and Chief Integrity Officer at The Honest Kitchen. She is a companion animal nutritionist who started The Honest Kitchen in her kitchen in 2002. She is passionate about advanced nutrition and holistic health including complementary modalities such as herbalism and homeopathy. Considered an expert in her field, Lucy frequently writes articles for local and national media, conducts radio interviews and educational spots, and occasionally holds educational seminars for pet owners on the importance of good nutrition. She also recently authored Dog Obsessed, a guide to a happier, healthier life for the pup you love.

The Honest Kitchen is Now a Public Benefit Corporation