Questions about —

Honest Kitchen recurring orders

Our recurring order program is great way to save money and time!
Find some helpful tips and videos below to make it easy to manage your recurring orders.

    • What are the benefits of recurring orderss

      In addition to the 5% savings and “set it and forget it” convenience, recurring order members continue to receive all the benefits of our rewards program. Earn points for every dollar spent and move up in our loyalty tiers the more you spend. Reward points still cannot be redeemed on recurring orders but we are working towards integrating the two programs in the future.

      Please note that there is currently no way to use discounts or rewards with your recurring orders. However, you can take advantage of a promotion by placing a one time order and if you need to, just adjust your next order date.

    • How to switch your next order date

      Don't need more food now and want to push out your order? It's easy! Just head to the My Account section and click on Recurring Orders. Then click on the Change Shipment Date and select the date you would like. That's it! You can also select to Skip Shipment if that is a better option for you.

      Need more food now and want to get your order ASAP? That's easy too! In the My Account section and click on Recurring Orders. Then click on the Send Shipment ASAPand it will be shipped out in 24hrs. That's it!

      View example >

    • How to update your mailing address

      1. Go to the My Account section and click on Recurring Orders.
      2. Click on Change Shipping below the order details under the Shipping Address. Here you can enter your new shipping details.

      Note: Check the box if you want this new address applied to all orders, or leave the box unchecked if you just want to change the address on a specific order.

      View video example >

    • How to update your credit card

      1. Go to the My Account section and click on Credit Cards.
      2. Click on Create New Credit Card and enter your new card info.
      3.Please note that when you add or edit a credit card here, you will have the option to make that credit card the Default Payment Method for your recurring orders. You can only have one credit card designated as the Default Payment Method for all recurring orders.

      View video example >

    • How to add a one-time item to your recurring order

      If you are logged into your account, whenever you view a product page you will have the option to add the item to a recurring order or add it to your cart. You can also add one time items to your order by:
      1. Go to the My Account section and click on Recurring Orders.
      2. Scroll to the recurring order you would like to add a one time item to and Click on Add More Items Now.

      View video example >

    • Can you rotate diets with recurring orders

      You can! 1. Go to the My Account section and click on Recurring Orders.
      2. Scroll to the recurring order that contains the item you want to swap. Below the price of each item in your order there is a drop down menu Click on drop down arrow to the right. and select the diet you would like to swap.

      Please note that you may only swap recipes for items of the same size (ex. 5lb recipes for 5lb recipes). If you would like to change the size of the item you will need to add that as a new item to your order.

      View video example >

    • Can I use rewards points with recurring orders

      You earn 1 point on every dollar spent at thk.com and that includes on recurring orders. However, reward points still cannot be redeemed on recurring orders but we are working towards integrating the two programs in the future.
      If you would like to use your rewards points you may do so by placing one time order.

    • Other questions about recurring orders

      If you have any other questions about recurring orders, don't hesitate to contact us! We will be happy to help you and try to accomodate the order schedule you would like to establish. Email us at concierge@thehonestkitchen.com or call us at: 1 (866) 437-9729

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