Terms of service

Contact Information

Welcome to The Honest Kitchen web site (the “Web Site”). By using the Web Site YOU AGREE TO BE BOUND BY ITS Terms of Use, Privacy Policy and all disclaimers and terms and conditions that appear elsewhere on the Web Site. The Honest Kitchen reserves the right to make changes to the Web Site and its Terms of Use and Privacy Policy at any time. Each time you use the Web Site, you should visit and review the then current Terms of Use and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Web Site, its content or Terms of Use and Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using the Web Site. Tampering with the Web Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

 

Disclaimers and limitation of liability

By using the Web Site, you expressly agree that use of the Web Site is at your sole risk. The Web Site is provided on an “AS IS” and “as available” basis. Neither The Honest Kitchen nor its affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the Web Site will be uninterrupted or error-free. Neither The Honest Kitchen nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Web Site or the products or services offered for sale on the Web Site. Further, The Honest Kitchen makes no representation that content provided on the Web Site is applicable to, or appropriate for use in, locations outside of the United States. The Honest Kitchen and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by The Honest Kitchen or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall The Honest Kitchen or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Web Site, including but not limited to reliance by you on any information obtained from the Web Site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of The Honest Kitchen has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Web Site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Intended for users over 13

The Web Site is intended for use by individuals 13 years of age or older. The Web Site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

Errors on our site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and The Honest Kitchen reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Honest Kitchen will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with The Honest Kitchen’s Return Policy.


Pricing Policy

Online prices, selection and offers are subject to change without notice.

Sales Tax Policy

The Honest Kitchen collects and remits sales tax as required by U.S. law, for transactions on the Web Site.

Paying for your order

You may pay for your orders with a major credit card issued in the United States of America. Currently, we accept Visa®, MasterCard® and American Express®. Credit and debit card are charged immediately upon entry of an order (at which time you will be charged for the goods ordered along with any appropriate taxes or shipping charges). If you ordered a special delivery item, you will be charged once a delivery time is confirmed.


Validating your order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Web Site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Promo Code Usage

Promo codes cannot be used in combination with other discounts, coupons, promotions, shipping specials or other promo codes. Promo codes are not valid on past orders or recurring orders. Only one (1) promo code may be redeemed per user, per order. You have to add your promo code at checkout prior to submitting your order. Unless there is a malfunction of the site, this responsibility is all yours. Promo codes are redeemable on specified merchandise only. Promo codes may require a minimum dollar value purchase. Code expires on the specified expiration date. No rain checks will be granted. Promo Codes can only be redeemed online at thehonestkitchen.com.

 

Best By Date Policy

We guarantee that all products sold on our website have a minimum remaining shelf life of 60 days before they reach their best by date.

 

Return Policy

All sales made through the Web Site are subject to The Honest Kitchen’s return policy. For a complete explanation of our return policies, please see our Return Policy.

 

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.


Order Limitations/Limited Quantities

The Honest Kitchen may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. The Honest Kitchen also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Web Site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. The Honest Kitchen reserves the right to limit or prohibit sales to dealers.


Shipping

All orders placed on this site are subject to product availability and will be shipped according to The Honest Kitchen’s shipping policies. In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.


Accessibility

The Honest KItchen is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We have engaged an accessibility consultant and have implemented site-wide changes to meet these guidelines. This is an ongoing effort and a constant priority as we add new content to the sites and evaluate for compliance. We strive to make our site accessible to a wide range of people with disabilities and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity, as well as a combination of the foregoing, and otherwise. We will continue implementing additional accessibility features as the interpretations of existing and new guidelines evolve, working to ensure that all visitors to our websites have full access to their features and content for the best user experience possible. If you encounter difficulty accessing any part of our websites or need assistance, please contact us at questions@thehonestkitchen.com.


User Submissions & Contributions

Any personal information you provide to The Honest Kitchen is subject to the The Honest Kitchen’s Privacy Policy. Beyond that information, any email, review, TrueStory or other communications or content you send to any part of this Site is non-confidential for all purposes. “User Submissions” include all forms of information or material uploaded or communicated in any manner by users of this Site. If you make any such submission, you automatically grant — or warrant that the owner of such content has expressly granted — The Honest Kitchen a royalty-free, perpetual, irrevocable, world-wide, non-exclusive, sublicensable and transferable right and license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any media or medium, or any form, format or forum now known or hereafter developed.

The Honest Kitchen may sublicense its rights through multiple tiers of sublicenses. You also hereby grant each user of this Site a non-exclusive license to access your User Submissions through this Site, and to use, reproduce, distribute, display and perform such User Submissions as permitted through the functionality of this Site and under these Terms of Use. You understand and agree that The Honest Kitchen may choose to retain, but not display, distribute, or perform, server copies of User Submissions that have been removed or deleted. You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. In connection with User Submissions, you affirm, represent, and/or warrant that: you own or have the necessary licenses, rights, consents, and permissions to use and authorize The Honest Kitchen to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by this Site and these Terms of Use.

The Honest Kitchen does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and The Honest Kitchen expressly disclaims any and all liability in connection with User Submissions. The Honest Kitchen does not permit copyright infringing activities and infringement of intellectual property rights on its Site, and The Honest Kitchen may remove all User Submissions if properly notified that such User Submission infringes on another’s intellectual property rights. The Honest Kitchen reserves the right to remove User Submissions without prior notice.

The Honest Kitchen is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any User Submission or other communication you may send to The Honest Kitchen without compensation to you or attribution and for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or services and creating, modifying or improving this Site or other websites.

Should you send any unsolicited materials or ideas, you do so with the understanding that no consideration of any sort will be provided to you, and you are waiving any claim against The Honest Kitchen and its parent, subsidiaries and affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.
The Honest Kitchen reserves the right to reject, remove or edit User Submissions at any time without notice. User Submissions should not be submitted that contain: harsh, profane, vulgar or discriminatory language; illegal, obscene, threatening, defamatory or otherwise objectionable content; URLs, phone numbers, mailing or email addresses, or personal attacks; or misleading information regarding the origin of the content. You understand and agree that we may, but are not obligated to, review the content and may delete or remove it (without notice) in our sole discretion, for any reason or no reason.

Termination of Use

The Honest Kitchen may, in its sole discretion, terminate your account or your use of the Web Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. The Honest Kitchen reserves the right to change, suspend or discontinue all or any aspects of the Web Site at any time without prior notice.